TERMS AND CONDITIONS
Cable Bay Vineyards — Terms of Service
Purchasing
Privacy Policy
Sale and Supply of Alcohol Act 2012
Returns Policy
Payment and Refund Policy
Secure Payments
Events and Accommodation Cancellation Policy
The following terms and conditions apply to customers of Cable Bay Vineyards Ltd, New Zealand. By purchasing products via the Cable Bay Vineyards website, you agree to, and are bound by, all the terms and conditions in these Terms of Service. We reserve the right to modify our Terms and Conditions at any time.
1. PURCHASING
1.1 By using our Website, you agree to these Terms and Conditions, and all the terms, conditions, disclaimers and limitations that appear or are made available to you on our site. If purchasing wine or other products on this website you agree to the following:
1.2 You authorise Cable Bay Vineyards to charge your credit card in NZD for the amounts appropriate to your purchase, as defined by the price listed in your cart, inclusive of taxes, fees and cost of shipping.
1.3 Prices are subject to annual review in May and take effect 1 July.
1.4 If purchasing wine, you agree that you are at least 18 years of age. If that is not true, and we are held liable for any reason, you agree to indemnify us and/or reimburse us and be responsible for all costs, expenses, legal fees and damages we suffer or incur.
1.5 When you purchase wine from Cable Bay Vineyards, deliveries will be attempted three times to the address that you provide. Should the three attempts fail, you acknowledge and agree to a $20 re-dispatch fee to cover the costs charged to us for the failed delivery as well as the cost of re-dispatching your wine a second time.
1.6 Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.
2. PRIVACY POLICY
Cable Bay Vineyards respects and honours the privacy of its customers. The company does not sell or rent personal information to any third parties. The information provided by those who elect to join the email newsletter mailing list will be added to our customer database to receive upcoming correspondence. Those who do not elect to receive the newsletter will not be added to any database apart from what is necessary to provide customer service for each of your orders. Any personal information that Cable Bay Vineyards collects from its customers is retained in a private database and may be referenced from time to time to help optimise the functionality of the website, online shop and other related areas connected to customer experience.
You may request access to, correction of, or deletion of your personal information at any time by contacting us.
2.1 COOKIE POLICY
What is a cookie? A cookie is a small file of numbers and letters that often includes an identifier which is unique to you. This is sent to your device’s web browser from our website’s computer and is stored on your device’s hard drive. Cookies allow us to recognise your device if you choose to allow them, like if you came into our winery and we recognised you.
You should be aware that information about you may be collected through the use of cookies when you use the Cable Bay Vineyards website. It is essential that we use some cookies; without these ‘essential’ cookies, you will not be able to use our website. Some cookies, however, whilst useful, are not essential, and by using cablebay.co.nz you agree to the use of these ‘non-essential’ cookies unless you specifically set your browser to reject them. Please check the ‘Help’ menu of your browser to learn how to change your cookie preferences.
Please note that cookies can’t harm your computer. We don’t store personally identifiable information in cookies, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to make our website even better, or to show you relevant products related to products that you’ve previously viewed.
2.2 COOKIES USED BY CABLE BAY VINEYARDS
Tracking cookies are used to track your use of cablebay.co.nz and to give us various statistics. These statistics do not identify individuals; they simply give us an overview of general browsing patterns. We use these cookies to identify which parts of the website are most popular and to improve our website accordingly.
We use tracking cookies from web analytics services provided by Google. These cookies collect information including, but not limited to, number of visits, amount of time spent browsing, how you got to our website, which pages were viewed, and the journey through our webpages. All information collected by these cookies is anonymous.
Third Party Cookies: When you visit cablebay.co.nz you may notice some cookies that aren’t related to Cable Bay Vineyards. If you go on to a web page that contains embedded content, for example a video from YouTube, you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check their websites for more information about their cookies and how to manage them.
If you choose to ‘share’ Cable Bay Vineyards content with friends through social networks — such as Facebook and X — you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest that you check their websites for more information about their cookies and how to manage them.
2.3 EMAIL MARKETING AND CUSTOMER COMMUNICATIONS
By purchasing through our website, you agree that Cable Bay Vineyards may contact you via email in relation to your purchase, including updates, offers, and information about our wines, events, and services.
We rely on an existing customer relationship to provide communications that we believe are relevant and of interest to you. All marketing communications will include a clear and functional unsubscribe option, allowing you to opt out at any time.
We do not sell or rent personal information to third parties. Your information is stored securely and used only for purposes related to your relationship with Cable Bay Vineyards.
You may request access to, correction of, or deletion of your personal information at any time by contacting us.
Important: Customers who do not wish to receive marketing communications can opt out at any time using the unsubscribe link provided in all emails.
3. SALE AND SUPPLY OF ALCOHOL ACT 2012
Cable Bay Vineyards holds an ‘off licence’ as defined in New Zealand’s Sale and Supply of Alcohol Act 2012 and is legally authorised to promote, sell and deliver wine via online and mail order. It is against the law to use this site to purchase liquor if you are under 18 years of age. By using this website, you affirm and represent to us that you are over the legal age required to buy and receive delivery of products containing alcohol. Our liquor licence is available to view here.
4. RETURNS POLICY
Cable Bay Vineyards makes every effort to ensure that your wine and/or other purchases reach you in top condition. Unless your wine arrives in incorrect variety or number, or is damaged, all sales are final. If you have any questions or concerns about your purchase, please contact us at [email protected].
5. PAYMENT AND REFUND POLICY
Cable Bay Vineyards accepts online payments and payments made over the phone via Visa, Mastercard, American Express, PayPal or by bank transfer. Card and PayPal payments are processed at the time of your online order. If, for any reason, we are not able to fulfil your order, your account will be credited or your credit card will be refunded.
Bookings made for any of our published tours or experiences are subject to availability and a full refund will be given for cancellations made more than 24 hours prior to the date of arrival. A cancellation fee (100% of the booking) applies to products cancelled within 24 hours of the confirmed date of arrival. Due to circumstances beyond our control, Cable Bay Vineyards Ltd reserves the right to cancel, change times and product services as deemed necessary, and clients will be advised accordingly.
6. SECURE PAYMENTS
We make every effort to protect our customers’ personal information and payment details. Card payments are processed through a secure, PCI-DSS-compliant payment gateway, and PayPal payments are processed through PayPal, which both hosts and manages its own payment gateway on the Cable Bay Vineyards website. These providers are committed to data security and use a variety of technologies and procedures to help protect personal information from unauthorised access, including encryption to transmit all sensitive information such as credit card numbers. They adhere to the Payment Card Industry Data Security Standard (PCI DSS), governed by the PCI Security Standards Council, to ensure the highest safety standards with regard to transmitting and storing sensitive cardholder data. For more details regarding the PayPal Privacy Policy, visit here.
7. EVENTS AND ACCOMMODATION CANCELLATION POLICY
In the instance that a customer would like to cancel or change a paid or RSVP’d booking for a ticketed event hosted by Cable Bay Vineyards, or an event or accommodation booking at Cable Bay Vineyards or the Cable Bay Villa, the following cancellation rules apply:
If cancellation is within 2 or more weeks — 100% refund will be provided.
If cancellation is within 1 week — 50% refund will be provided.
If cancellation is within 72 hours — 10% refund will be provided.
If cancellation is within 48 hours — no refund will be provided.